Masterko Collections

Customer	Grade	Balance	Overdue	Last contact	Status

Disputes to handle

Open disputes logged by collectors, across all customers — oldest first. Resolve one once it's sorted out in QuickBooks (a credit memo, correction, or the customer agreeing to pay). Resolving the last open dispute on a customer lifts the dunning hold.

Payments to review

Customer-submitted payments (check photo, bank, or card) awaiting review. Confirm once you've applied it in QuickBooks, or reject it. Reminders on the invoices stay paused until you do.

When	Customer	Method	Amount	Invoices	Note	Actions

Users & roles

Nested roles: admin ⊇ bookkeeper ⊇ collector. Resetting a password sets a one-time temporary password the person must change on next sign-in.

Name	Username	Role	Status	Actions

Automatic email (dunning)

Master control for the automated reminder engine. Defaults off; it also can't send until the ar@ mailbox grant is in place. Per-customer exceptions live on each customer's drawer.

Automatic email is OFF

LADDER STEPS

Sender name (the "From" a customer sees) Sender email Max emails per customer per week

Send days

From hour To hour

Queue

Risk section daily cap

Payment review notifications

When a customer submits a payment it lands in the Payments tab for the bookkeeper & admin, and a note is added to that customer's timeline so collectors see it too. Optionally email the bookkeeper each time one arrives.

Email the bookkeeper on new payments Send review alerts to (bookkeeper email)

Customer email notifications

Which actions automatically email the customer (from ar@ via the same channel as auto-email). These stay off until the ar@ mailbox grant is in place — the same dark-safe lock as the dunning engine. Turn on the actions you want; the rejection email can also be chosen per-payment.

Email the customer the reason when a payment is rejected Email a receipt when a payment is confirmed Email the pay / ACH link to the customer when one is created

Customer-facing "From" name (blank = same as auto-email) Customer-facing "From" email (blank = ar@masterko.com)

Email copy trail (BCC)

BCC a copy of every outgoing email — dunning and customer — to an address you can read, so there's a readable record without logging into the send-only ar@ mailbox. Blank = off. You can also open any sent email from the Activity tab's "View email" link.

Copy all sent emails to (BCC)

Automatic email — preview

A dry run of what the dunning engine would do right now: the step each overdue account is due for, and the gate decision. Nothing is sent from here unless the engine is live.

send up to this run

Account	Step	Amount	Outcome	Why

Activity

Who did what — logins, user & role changes, settings, exceptions, disputes, payments.

When	Who	Action	Target	Detail

Team

What each person actually did — every call, note, email, promise, dispute and action they logged, by day and by account. System-generated lines (auto-dunning, pay links, JustCall call records) are shown in the log but not counted.

to

When	Who	What	Account	Detail